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Transparent Layer Changing To Black instead of White after Export

Sep 8, 2011, 20:02
Post: #1
Transparent Layer Changing To Black instead of White after Export
Hi everyone,
Thanks in advance! I'm having an issue. I sell a template that has a transparent layer in sections, after saving as jpeg it is supposed to go white, but for some of my customers it recently started going black! Does anyone know what is causing this? I at first thought it had to do with not pasting the layers correctly, but its like this after export, so I don't think that should matter...I've attached a sample image so you can see what is happening. Where it is black, it was originally transparent around the circle image, and normally would save white.
Thanks,
Amanda


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Sep 8, 2011, 22:45
Post: #2
RE: Transparent Layer Changing To Black instead of White after Export
(Sep 8, 2011 22:05)ofnuts Wrote:  It looks like Gimp replaces the transparency by the background color when it flattens the JPEG to save it, so you must have had your background color set to black when you saved.

If transparency is important, use PNG instead of JPEG: on this kind of images it will give much better results and likely smaller file sizes. And if you want to insure a specific background color for you JPEG, kjust add a bottom layer of the right color to your image.

You are amazing! I'm thinking that is the problem! I'm having my customer test it out, but I did a test with black as the background and that fixed it! You are great!!!
Thanks sooo much!
Amanda
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